Welcome to the Real Ludo website, owned and operated by Real Ludo LLP ("Real Ludo") from the web domain www.realludo.in (the "Site"). These terms and conditions ("Terms") are a binding contract between Real Ludo and you and govern the use of this Site. Real Ludo offers two exciting variants of Ludo gaming: Master Ludo and Point Ludo. Each variant has its unique play style and reward, giving users an equally different and interesting gameplay experience.

Our Terms and Conditions will explain what rules, guidelines, and agreements govern the use of Real Ludo's platform at https://real-ludo-in/. You agree to comply with the rules by accessing and using our website.

Eligibility

Real Ludo allows its users to create an account and play for real money Ludo games only if they are at least 18 years of age. By registering, you confirm that:

• You are a resident of India.
• You are accessing the platform from a state or territory where participation in skill-based cash Ludo games is not restricted or prohibited by law.

Real Ludo, a real money-based Ludo game, does not accept players from areas such as Assam, Odisha, Telangana, Andhra Pradesh, Nagaland, and Sikkim because of restrictions or prohibition on real money Ludo gaming in these states.

Account Creation & Responsibilities

To use Real Ludo's services, you must create an account with a valid mobile number and personal information. You are solely responsible for:

• Providing accurate, current, and complete information during registration.
• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.

You undertake to notify us immediately in case of any suspected unauthorised access or use of your account.
Real Ludo shall have the right to verify your identity at any time and may suspend or terminate your account for any suspicious, fraudulent, or illegal activity against these terms.

Game Participation & Fair Play

All Ludo contests played on Real Ludo are based on skill, not chance. The knowledge, decision-making, timing, and strategies of the player determine winning.

By participating in any contest or tournament, you agree to:

• Play ethically and fairly.
• Do not use any unfair means, bots, or unauthorized software.
• Do not collude with other users to influence game outcomes.

Real Ludo uses automated and manual systems to monitor gameplay for integrity. If you violate fair play standards, your account may be permanently banned, and any winnings forfeited.

Deposits & Withdrawals

You can deposit money into your Real Ludo wallet using secure and approved payment methods. These funds can be used to enter paid contests and tournaments.

Withdrawals from your wallet are subject to:

• Successful KYC verification (PAN card, Bank account, Aadhaar Card, etc.).
• Completion of minimum usage thresholds or bonus redemption conditions.
• A processing period, which may vary depending on third-party banking channels or public holidays.

Real Ludo is not responsible for delays caused by third-party payment systems. Any incorrect user information leading to failed transactions is the user's sole responsibility.

KYC, Taxation & Compliance

By law and by regulation, every user must undertake a Know Your Customer (KYC) process. KYC documentation is in the form of a PAN card, a bank passbook, or an Aadhaar Card.

As per Indian tax laws:

• Real Ludo will deduct and deposit TDS with the Income Tax Department and provide the user with a TDS certificate
• Users are responsible for reporting any additional winnings or income in their tax filings.

Bonuses, Rewards, & Referrals

Real Ludo may offer promotional bonuses, cashback, or referral rewards. These are governed by specific terms, including:

• Bonuses are non-withdrawable and can only be used to enter paid Ludo contests.
• Referral codes are for inviting genuine new users only. Self-referrals or misuse may lead to disqualification.
• Real Ludo reserves the right to modify or withdraw any promotional offer at any time without prior notice.

Cancellation & Refunds

Contests may be cancelled if technical issues or unfair practices are detected. In such cases, entry fees will be refunded within 2-3 working days. Refunds are not issued for issues on the player's end, in case of poor internet connectivity or accidental exits.

Responsible Gaming

The web service accepts no responsibility whatsoever for the staking behavior of its customers, whether proper or improper. It counsels its customers to take the following steps whenever they find that gaming is becoming a problem regarding their finances, thought process, or emotional well-being:

• Temporarily exclude yourself from playing by entering the self-exclusion mode in your account settings.
• Self-regulate by keeping deposit limits or restricting the time spent playing.
• Contact the support desk for any help you may need.
• Real Ludo is just a playground for fun and skill; be sensible in playing it.

Content Ownership & Intellectual Property

All content on Real Ludo, including but not limited to logos, text, software, designs, images, game formats, and UI/UX elements, shall be owned or licensed to Real Ludo.

You may not:

• Copy, modify, reproduce, or distribute any part of the platform's content.
• Use the Real Ludo name or branding for any unauthorized purposes.

Any unauthorized use may result in legal action under applicable IP and copyright laws.

Limitation of Liability

Real Ludo provides its services on an “as-is” and “as-available” basis. While we strive to maintain uptime and performance, we do not guarantee:

• The platform will always be uninterrupted or error-free.
• Bugs or technical issues will always be resolved instantly.

Real Ludo is not responsible for losses caused by internet disruptions, device malfunction, or errors from third-party payment providers.

Your use of the platform is entirely at your own risk.

Termination and Suspension

Real Ludo reserves the right to:

• Suspend, restrict, or terminate your access to the platform, with or without notice, if you violate any of these Terms.
• Forfeit winnings or balances in cases of fraud, cheating, or misrepresentation.
• Block access from specific IPs or regions for compliance purposes.

Grievance Redressal Mechanism

If you have any queries or complaints regarding the platform, feel free to write to us at Support@realludo.in.

Queries or issues will be taken up for review within 48 hours, based on the nature of the complaint, on a working day.

Modifications to Terms

Real Ludo reserves the right to amend any of these Terms & Conditions and modify the site accordingly. The changes become effective immediately after being posted on the site. Regular checking of this page is advised. Use of the Portal after such a change shall imply an acceptance of the modified terms.

Governing Laws & Jurisdiction

These Terms will be governed by the laws of India. Any disputes arising out of any use of Real Ludo will be settled with exclusive jurisdiction in the courts situated in India.

Contact Us

For support, feedback, or legal concerns, you can reach us at Support@realludo.in.